Frequently Asked Questions
Welcome to the Avexa FAQ. Here you can find answers to common questions about orders, shipping, payments, returns, refunds, and customer support.
1. How long does it take to process my order?
Most orders are processed within 1–3 business days, excluding weekends and applicable holidays.
Our daily order cutoff time is 5:00 PM.
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Orders placed after the cutoff time may be processed on the next business day.
2. How long does shipping take?
After your order has been processed and shipped, standard delivery generally takes 7–12 business days.
Actual delivery time may vary depending on your destination, carrier operations, weather, customs, and other circumstances outside our control.
3. Do you offer free shipping?
Yes. Avexa offers free standard shipping on all orders, with no minimum purchase requirement unless otherwise stated at checkout.
4. Will I receive a tracking number?
Yes. Once your order has been shipped, tracking information will normally be sent to the email address provided with your order.
You can use the tracking information to follow your package's shipping progress.
5. What payment methods do you accept?
Avexa accepts payment methods available through our payment providers, which may include:
- Shop Pay
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
- PayPal
Payment options may vary depending on availability and checkout conditions.
6. Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order.
An order can generally be canceled only before processing begins.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. In that situation, eligible products may be returned according to our Return & Refund Policy.
7. What is Avexa's return policy?
Avexa accepts eligible returns within 30 days of delivery.
Returned products should be:
- Unused
- Unworn
- Unwashed
- In their original condition
- Returned with applicable original tags and packaging
Please review our Return & Refund Policy for complete requirements.
8. Who pays for return shipping?
The customer is generally responsible for return shipping costs.
If you received an item that is damaged, defective, or incorrect, Avexa may provide a return shipping solution or cover the applicable return shipping cost after reviewing the case.
9. How will I receive my refund?
If your return is approved, the refund will be sent to the original payment method used for the purchase.
10. How long does a refund take?
Approved refunds are generally processed within 5–10 business days.
After Avexa processes the refund, your bank, card issuer, or payment provider may need additional time before the funds appear in your account.
11. What should I do if I receive a damaged or incorrect item?
Please contact Avexa within 48 hours of delivery if you receive an item that is damaged, defective, or different from what you ordered.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging when relevant
Our support team will review the information and determine the appropriate solution.
12. What should I do if my order is delayed or appears lost?
Delivery times are estimates and can occasionally be affected by carrier delays, weather, customs, transportation issues, or other circumstances outside our control.
If your package has passed the estimated delivery timeframe or the tracking information indicates a possible delivery problem, please contact our support team.
We will review the available order and tracking information and assist you with the next steps.
13. How can I contact Avexa customer support?
You can contact us using the information below:
Avexa
3730 Carmia Dr SW
Atlanta, GA 30331
United States
Email: support@avexa.shop
Phone: +1 (678) 487-7646
Business Hours: 9:00 AM – 6:00 PM
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Avexa Customer Support Team